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How is this different from a basic chatbot or an answering service?+
Traditional answering services just take a message and hand you a sticky note hours later. Basic chatbots sound like robots and frustrate callers. We build a custom Autonomous Dispatch System trained specifically on your business — your pricing, your service radius, your brand voice. It sounds human, answers on the first ring, triages the emergency, and actually books the appointment while your competitors are sleeping.
Does the AI just book jobs without my permission?+
Absolutely not. You maintain 100% control of your schedule through our Tri-State Dispatch Gate. After the AI triages a caller, it drops a Job Brief into a private Slack channel on your phone. You have three choices:
- Click [Approve] to immediately schedule the tech.
- Click [Pass to CSR] if it's not a true emergency, allowing your front desk to follow up the next morning.
- If the system detects a true emergency (like a gas leak), it instantly routes the call to your on-call emergency line.
You are always in control.
What if a customer calls and they are already upset or angry?+
Your custom AI receptionist is specifically trained to de-escalate. It acknowledges the caller's frustration, lowers the tempo, and gets them to a resolution path quickly. If a caller uses escalation trigger language (flooding, gas leak, carbon monoxide, or no heat with a vulnerable person on-site), the system transfers the call immediately to your internal emergency line. If a caller is simply frustrated, the system flags the Job Brief as "Customer Expressed Frustration" so you know the temperature of the room before you review it in Slack.
Can the system actually book directly into my calendar?+
Yes. The system integrates directly with Google Calendar (which syncs with your dispatch board) for live availability checking. It checks your real-time capacity before offering time slots, so customers are never booked into a window your team cannot cover. Once the customer agrees to a time, it locks the appointment and drops the details into your Slack Job Brief.
Can I customize what the AI says? What if my pricing changes?+
Absolutely. During onboarding, we build a custom Knowledge Base exclusively for your business. It includes your exact service area, diagnostic fees, dispatch terms, and technician names. You even get to choose the voice and name of your AI. If your pricing or policies change later, you just email us. We update your AI's "brain" within 24 hours. Your business evolves, and the system evolves with it.
Do I need to change my existing business phone number?+
No. We provision a secondary number for your AI that acts as your overflow line. Your main line stays exactly as it is. Most clients keep their existing number as the primary and seamlessly route to our system to catch their after-hours, overflow, and weekend calls.
What if I already have a CRM like ServiceTitan or Housecall Pro?+
Our primary engine is the FlowBridge Executive Dashboard, which is included in your monthly service fee. Every conversation, consent log, and Job Brief is logged there automatically for you to review. If your field technicians already use a legacy dispatch CRM (like ServiceTitan, Jobber, or Housecall Pro), we can configure a secure webhook to push the lead data directly into your existing system. (Note: Direct integration with 3rd-party CRMs requires you to have an active API-tier subscription with that provider. Custom API mapping is scoped separately from the base Master Build.)
What happens if my shop loses internet or power?+
Your Autonomous Dispatch System runs on cloud infrastructure, which operates completely independently of your local internet or power grid. If your physical office loses connectivity during a storm, the AI continues answering calls and capturing leads. Your Job Briefs queue safely in the system and sync to your dashboard the moment you are back online.
Are these recorded AI calls legal and compliant?+
100%. This is our biggest differentiator. We build legal armor directly into the system. Our compliance framework is built for all 50 states and automatically detects two-party consent recording states based on area codes. Call recordings are stored securely for 30 days and then deleted. Consent logs and opt-out records are retained for 4 years in a locked archive to keep you fully compliant with federal TCPA and A2P 10DLC requirements.
What is your pricing structure? Are there hidden fees?+
We operate on a transparent, capital-efficient model. There is a one-time Master Build Fee of $1,500. This covers the custom engineering of your database, AI training, Slack integration, and federal A2P 10DLC legal registration. After deployment, it is a flat $797/month for fully managed infrastructure, 24/7 hosting, and continuous AI optimization. Telecom usage (the actual minutes the AI is on the phone) is billed transparently at cost + 10%, which typically runs $50–$100/month. You receive the raw vendor invoices so you know exactly what you are paying for. No hidden fees.
Is there a long-term contract? What if my business is seasonal?+
There are no long-term contracts. After the initial 30-day deployment window, service is strictly month-to-month. If you decide FlowBridge isn't the right fit, simply give 30 days' notice. If your business is seasonal, we accommodate pauses. You can pause your account for a reduced maintenance fee ($99/month) which keeps your A2P telecom registration active and preserves your AI's custom Knowledge Base. When your busy season returns, we flip the switch and you resume full service without paying a new setup fee.
What states are you currently serving?+
We deploy nationally, with a particular focus on the DMV region (Maryland, Virginia, DC) and surrounding Mid-Atlantic states. Our legal armor and compliance framework are built for all 50 states, automatically adapting to local regulations including strict two-party consent recording laws.
How do I know if my Autonomous Dispatch System is performing well?+
Every week, FlowBridge runs a comprehensive performance audit on your infrastructure. We track call answer rates, booking conversions, escalation triggers, STOP command volume, and A2P delivery health. You receive a clean executive summary by email. Because we are a fully managed service, if any metric looks off, our engineering team investigates and resolves it before you even know there was a problem.