Privacy Policy

FLOWBRIDGE AGENCY LIMITED LIABILITY COMPANY, doing business as 'FlowBridge Agency', is committed to protecting your privacy.

By accessing our website or interacting with our Autonomous Dispatch Systems (via voice call, SMS, or web chat), you agree to the practices described below. If you do not agree, please do not use our services.

Information We Collect

1.1 Personal & Diagnostic Data

Information you provide directly to our system, such as:

• Name, e-mail address, phone number, and service address.
• Diagnostic information regarding your home service needs (e.g., HVAC system status, photos of equipment).
• Billing-related information (handled securely by our payment processor).

1.2 Communication Data (Voice & Text)

When you interact with our Autonomous Dispatch Systems, we collect and store:

• SMS and web-chat transcripts.
• Audio recordings and text transcripts of phone calls for quality assurance, dispatcher routing, and system training purposes.

Note: By remaining on the line after our system's greeting, you consent to this recording.

1.3 Usage Data

Automatically collected technical data (IP address, browser type, device identifiers, referring URLs, date/time stamps, error logs).

How We Use Information

We process data to:

• Provide, operate, and maintain the FlowBridge Autonomous Dispatch System.
• Process voice and text inputs using Artificial Intelligence to triage service emergencies and book calendar appointments.
• Send transactional messages (appointment confirmations, invoices, dispatch ETAs).
• Detect, prevent, and address technical issues or fraud.
• Comply with legal obligations.

Legal bases under GDPR/UK-GDPR/CCPA: Performance of contract, legitimate interests, consent (where obtained), and compliance with law.

Data Retention

Your Choices & Data Deletion

You may exercise rights of access, rectification, objection, restriction, portability, and deletion under applicable data protection laws. To request the deletion of your communication logs, transcripts, or personal data, email [email protected] with the subject "Data Deletion Request." We will honor verified requests within 72 hours.

Sharing & Disclosure

We never sell or rent your personal data. We share data only with:

• Sub-processors that perform services on our behalf (AI processing, hosting, telecom routing) under executed confidentiality terms.
• Authorities or successors when required by law or during a business transfer.

5.1 Sub-processors & Vendors

To operate our enterprise infrastructure securely, we utilize industry-leading, compliant third-party service providers. We only share the minimum data necessary for these systems to function. These categories of sub-processors include:

International Transfers

We operate in the United States. Where we transfer data from the EEA/UK, we rely on Standard Contractual Clauses or an adequacy decision.

Security

We employ encryption in transit and at rest, role-based access controls, and strict API-key isolation. We also conduct regular internal security reviews and monitor our systems for unauthorized access attempts. No method is 100% secure, and we cannot guarantee absolute security, but our database acts as a secure Single Source of Truth (SSOT).

Children

Our services are directed toward homeowners and businesses. We do not knowingly collect information from anyone under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

Changes

Material changes will be announced at least 30 days in advance via e-mail or website notice, except where legal or regulatory requirements necessitate a faster effective date. The "Last updated" date reflects the current version.

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