Legal Documentation

Refund Policy

Last Updated: June 19, 2026

🔧
Master Build Fee
Non-refundable after deployment begins
📅
Monthly Service
Month-to-month, 30 days notice to cancel
❄️
Seasonal Pause
Available at $99/month
Section 1

The Master Build Fee

The $1,500 Master Build Fee is non-refundable after deployment begins, as it covers custom engineering labor — including your Custom Autonomous Voice Agent Training, 11-Table Isolated Database Architecture, Slack Dispatch Gate Integration, Federal A2P 10DLC Registration, and Executive VIP Dashboard Provisioning.

This work begins immediately upon payment confirmation and represents real, irreversible engineering labor — which is why it is structured as non-refundable once your build is underway.

Section 2

Monthly Infrastructure Service

Monthly infrastructure service is billed month-to-month. There is no long-term contract. If you wish to cancel, simply provide 30 days written notice to our team.

Your service remains active and fully functional through the end of your current billing cycle following cancellation — you are never cut off mid-cycle.

Section 3

Seasonal Pause Option

If your business operates seasonally, a seasonal pause is available at $99/month. This reduced rate keeps your A2P registration active, your Knowledge Base preserved, and your consent archive intact while your system is dormant.

Pausing and resuming your account does not require a new setup fee or a new Master Build charge — your system picks up exactly where you left it.

Section 4

If You Are Unsatisfied

If you are unsatisfied within the first 30 days of active service, contact our engineering team directly to discuss remediation. We want your system working the way you expect it to — most concerns can be resolved through configuration adjustments to your Knowledge Base, dispatch rules, or escalation triggers.

Section 5

Questions About This Policy

FLOWBRIDGE AGENCY LIMITED LIABILITY COMPANY

Email: [email protected]

Phone: (227) 229-7609